Delivery and Shipping Policy
This document sets out the shipping policythat applies to customers that make a purchase at https://acholi-chicc.mybranchbob.com/ . If you have any questions, please contact our customer service team on +256775040416 or acholichicc@gmail.com
Shipping Options &Delivery Costs
We offer the following shipping options -you will be asked to select a shipping method at checkout.
Destination | Shipping Rates |
Around Kampala | UGX 5,000-10,000 |
Beyond Kampala district | UGX 10,000-20,000 |
Outside Uganda | UGX 20,000-40,000 |
Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day.
All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Delivery Address &P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order.
We are sorry but we do not ship to P.O.boxes so please indicate your nearest landmark.
Orders outside Kampala will pick up their orders from their respective Post Offices.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation by phone. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.
